The ombudsperson provides an opportunity for informal discussion of problems outside formal channels.

An ombudsperson is very helpful with an organization: 1) If you are uncertain about which policy, procedure, or regulation applies to your situation. 2) If you feel that you have been unfairly or inequitably treated or that a policy, procedure, or regulation has been applied unfairly or erroneously, or is itself fundamentally unfair. 3) If you have a problem that requires someone to help negotiate a solution, or to help facilitate your communication with others. 4) If you would like to find out who has the authority to make an exception to a rule or policy. And 5) If you want to know the right person or office to whom to direct a formal complaint or grievance.

Generally an ombudsperson working within a governmental agency, public corporation or academic situation is available to all members of the organization. The ombudsperson provides an opportunity for informal discussion of problems outside formal channels. The ombudsperson is the organization’s conflict resolution and conflict prevention specialist. The ombudsperson listens, discusses, answers questions, provides information, and identifies options and strategies for resolving a situation.

Use the Ombudsman Directory to find a Ombudsman in many different practice categories.