Ombudsman Directory - Locate Ombudsman. An Ombudsman is a designated neutral person who provides confidential and informal assistance in resolving concerns and disagreements. An ombudsman investigates complaints, reports findings, and mediates fair settlements, especially between an individual or group of individuals; and an institution or organization. As an independent, impartial, and confidential party, the Ombudsman serves as an alternative means of dispute resolution by which issues may be raised, considered, given appropriate referral, and/or resolved.

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